It’s heartbreaking to me every time a client contacts my office and doesn’t have a strong case due to the fact that their paperwork or evidence is not in order. For example, the client may have taken the new car in on numerous occasions because of a defect, but there are no repair invoices to substantiate the repair visit.
When someone buys a new vehicle, no one thinks that a new car, truck, or motor home needs to be taken in for repairs. But just like life, nothing is perfect, and thank goodness there is the Texas Lemon Law to protect consumers. When there isn’t perfection and you must waste an afternoon taking your new vehicle in and wait for it to be repaired, remember to make each visit count and worth something. Under the Texas Lemon Law, documentation is very important.
Here are a list of “make sures” I always ask the client to be mindful of: