Posted On: December 26, 2009

General Motor's "Lemon Free" 60 day Satisfaction Guarantee Set to Expire in Nine Days

Several months ago, I posted a blog article about General Motors' (GM) newly announced sixty (60) day satisfaction guarantee program. According to GM's frequently asked questions (FAQ) web-page, it looks like the program, which started on September 14, 2009, will now be set to expire in about 9 days from today, on January 4, 2010.

If you are interested in taking advantage of GM's satisfaction guarantee program, here are some things to keep in mind:

1) make sure all documents signed at the time of purchase is signed on or BEFORE January 4, 2010. When you are negotiating pass closing hours the night of January 4, 2010, make sure that the dealership does not mis-date or intentionally leave the date space blank. Failure to do so may give GM the opportunity to argue that your purchase of the Chevrolet, Buick, GMC, or Cadillac may not be eligible for a refund under the program guidelines. Remember, the car dealership and GM (the manufacturer) are likely two different companies, when something goes wrong, the potential for finger pointing is high here.

2) there is a 30 day "vesting period" whereby you, the customer are required to keep the vehicle for at least 720 hours. If you decide to return the vehicle before this vesting period has matured and you are merely waiting for the 31st day to return it, then remember to keep the vehicle in a safe place and make sure that it is adequately insured. Anything that happens to the vehicle from the time you drove the car or truck off the lot to the time you physically drop it off for a refund is your responsibility.

For more suggestions, go to my previous blog article (click here), which highlights the terms of GM's satisfaction guarantee program. Or, if you like to read the exacts terms, then click on the following links for the PDF version of the program

Download file page 1
Download file page 2
Download file page 3


If you do not meet the guidelines to return your vehicle under this satisfaction guarantee program, you may be able to return it via the Texas Lemon Law or other consumer protection laws. Click on the "contact us" link to contact my Texas Lemon Law office for more information -- we offer a free legal consultation.

Posted On: December 25, 2009

Happy holidays or Merry Christmas

Please remember to celebrate this holiday season safely.

If you will be in the market of purchasing a vehicle, then remember that the Texas Lemon Law generally does not apply to pre-own or used car.

For used vehicles, remember to cross check the vehicle's history by using both Carfax and Autocheck, as information in one report is not cumulative or comprehensive. The best suggestion to avoid owning a lemon is to use common sense and ask lots of questions. I know that the pre-own car salesperson may be pushy -- just push back. For more suggestions, then go here.

For new cars, remember also to ask lots of questions and gather as much information as possible. Do research before you get to the dealership.

I wish everyone a lemon-free holiday (unless the lemon in your holiday is a lemon pie). Feel free to email or call my office if you have any questions regarding the Texas Lemon Law for new cars.

Posted On: December 15, 2009

Lufkin Texas Lemon Law Information

Three days ago, the Lufkin Daily News printed an article about the Texas Lemon Law. Under the paper's "Ask the Lawyer" section, a consumer wrote to Attorney Jeffrey Bates about a new vehicle that is constantly giving him repair problems.

Mr. Bates responded by providing an outline and overview of the Texas Lemon Law. Of importance is the section regarding "substantial impair."

Remember, if you think that you may be in possession of lemon car, then remember to contact a lawyer, open a complaint with the Better Business Bureau, or file a case with the Texas Department of Transportation as soon as possible. The deadline to do something will expire before you know it!

For more information about the Lufkin Daily News article, download the article here => Download file