January 25, 2010

Ed Whitacre selected as General Motor's Chief Executive Officer

Previous AT&T chief executive officer (CEO) Ed Whitacre is officially General Motor's (GM's) current and hopefully permanent CEO. Whitacre served as GM's pro tem CEO -- after GM's board of directors fired Fritz Henderson about 2 months ago on December 1, 2009.

Mr. Whitacre comes from a heavy manufacturing experience. He is known by his former colleagues to lead with a "heavy hand."

I hope this announcement will equate to the production of less faulty and defective lemon General Motor vehicles. Whitacre will be GM's fourth hired CEO in less than twelve months.

December 26, 2009

General Motor's "Lemon Free" 60 day Satisfaction Guarantee Set to Expire in Nine Days

Several months ago, I posted a blog article about General Motors' (GM) newly announced sixty (60) day satisfaction guarantee program. According to GM's frequently asked questions (FAQ) web-page, it looks like the program, which started on September 14, 2009, will now be set to expire in about 9 days from today, on January 4, 2010.

If you are interested in taking advantage of GM's satisfaction guarantee program, here are some things to keep in mind:

1) make sure all documents signed at the time of purchase is signed on or BEFORE January 4, 2010. When you are negotiating pass closing hours the night of January 4, 2010, make sure that the dealership does not mis-date or intentionally leave the date space blank. Failure to do so may give GM the opportunity to argue that your purchase of the Chevrolet, Buick, GMC, or Cadillac may not be eligible for a refund under the program guidelines. Remember, the car dealership and GM (the manufacturer) are likely two different companies, when something goes wrong, the potential for finger pointing is high here.

2) there is a 30 day "vesting period" whereby you, the customer are required to keep the vehicle for at least 720 hours. If you decide to return the vehicle before this vesting period has matured and you are merely waiting for the 31st day to return it, then remember to keep the vehicle in a safe place and make sure that it is adequately insured. Anything that happens to the vehicle from the time you drove the car or truck off the lot to the time you physically drop it off for a refund is your responsibility.

For more suggestions, go to my previous blog article (click here), which highlights the terms of GM's satisfaction guarantee program. Or, if you like to read the exacts terms, then click on the following links for the PDF version of the program

Download file page 1
Download file page 2
Download file page 3


If you do not meet the guidelines to return your vehicle under this satisfaction guarantee program, you may be able to return it via the Texas Lemon Law or other consumer protection laws. Click on the "contact us" link to contact my Texas Lemon Law office for more information -- we offer a free legal consultation.